Coronavirus (COVID-19)

As you will be aware, the situation with COVID-19 is constantly changing and it could affect our ability to deliver services.

For a full list of council services affected by COVID-19 please visit our official COVID-19 website

Help us to keep you and your loved ones safe this summer. Get vaccinated if you can, keep washing your hands and please respect personal choice as restrictions change.

Remember to stay alert to the symptoms of COVID-19 and current self-isolation guidance. To find out how to get a test or book your vaccinations, visit eastriding.gov.uk/3stepstosafety

#TogetherEastRiding

Libraries

Following the announcement from the Prime Minister on Monday 12 July, East Riding Libraries and Customer Services are pleased to adapt some of the safety measures previously put in place and open our spaces for wider usage from the 19 July.

Visiting us

We recommend that customers continue to wear a face covering unless exempt, in line with government guidance, however it is no longer mandatory. Staff may also continue to wear face coverings.

There will be no restriction on browsing times, so customers are welcome to visit and stay as long as they wish during opening hours.

Over the coming weeks, our comfortable furniture and study spaces will be brought back from storage into our Libraries to restore original layouts. One way systems and social distancing measures will also be removed.

If any customers are nervous about coming back into the Library, we encourage them to get in touch with their closest library to discuss. Contact details can be found the on the find a Library pages or get in touch on social media @ERLibraries.

Using our computers

Where previously some computers in Libraries had been unavailable to allow for social distancing, more computers will now be available (with adequate spacing) and can be booked online using a library card and your library online account pin number.
Book a computer online

Computer use is free, and it's free to join the library if you are not currently a member. Please get in touch with your nearest library if you need your membership details or haven't used us for a while - we'd love to see you again!
Find a Library

Social groups

Some Library sites are re-instating social groups over the summer, and most Libraries (space permitting) will have a social activity programme starting in September including book groups, bounce and rhyme sessions for pre-school children and carers, knit and natter groups and reminiscence sessions. Please complete our short survey to register your interest for one of these groups.

Returning and collecting books

We no longer quarantine books upon return, meaning they will be taken off your library account at the time of return. Staff continue to keep a high level of hygiene and keep our stock clean. Fines continue to be suspended until autumn, when they will be reviewed again.

Customers are still very welcome to continue using the order and collect service, however we will no longer have a member of staff on the door in libraries, so books can be collected from the reservations shelves inside the Library.

Mobile Libraries

Ordered books can still be collected from the door due to space constraints. For any questions about the mobile library service, please call the mobile library team on 01482 392749.

Customer Services

Customer Services delivery at our joint Library and Customer Services sites will continue to operate with the usual appointment system.

For all Customer Service Centres information, restrictions, make an appointment or to complete your query online, please go to the East Riding of Yorkshire Council website.

Museums

East Riding Museums are open in line with Government guidelines. There will be safety measures in place to ensure a safe and enjoyable visit for both you and our staff. We recommend that face coverings be worn at all times within the building. Some museums may have a stay left system or one way in place. Please see information available at the venues on arrival. We are looking forward to welcoming you all back.

The Treasure House Café will be offering hot and cold drinks, cakes, biscuits and cold sandwiches.

Archives

East Riding Archives is open for pre-booked appointments only. Before your visit, you will need to be signed up to the free Archives Card scheme, see how on our blog.

Appointments can be booked for consulting archives collections, using a computer or Microfiche Reader or to donate records. Appointments must be made at least 24 hours in advance by emailing archives.service@eastriding.gov.uk or telephone 01482 392792. Our team will get back to you to confirm availability.

When booking your appointment we will ask which documents you would like to reserve (please browse our online catalogue). We will also take your name and contact details for the NHS Test and Trace system.

Appointments for consulting archives - two hour slots

  • Monday, Wednesday, Friday at 10am-12pm or 2pm-4pm.
  • Tuesday, Thursday at 10am-12pm, 2pm-4pm or 5.30pm to 7.30pm.
  • Saturday at 10am- 1pm or 1.30pm - 3.30pm.

Appointments for computers or microfiche - thirty minute slots

  • Monday, Wednesday, Friday, Saturday at 10am, 11am, 1pm, 2pm or 3pm.
  • Tuesday, Thursday at 10am, 11am, 1pm, 2pm, 3pm, 4pm, 5pm, 6pm and 7pm.

Face coverings must be worn in line with Government guidelines. The Treasure House toilets are available for visitors to use.

Countryside Access

We have a range of fun activities and guided walks planned for the summer. Places are limited, to find out more and book, visit the Coast and Countryside What's On page.

All Local Nature Reserves are open.

Cycling is also great for fun and fitness, but please do not cycle on public footpaths. Please utilise quieter roads, cycle ways and cycle routes, and public bridleways. Cycling on public footpaths causes safety issues for the increased number of people out walking, spoils their enjoyment and is not permitted by the owners of the land.

Our four disused railway lines in the East Riding offer quieter places to cycle away from cars, and all offer informal or larger car parks.

The East Riding has some great walks. Choose a short walk or something more challenging, but remember to keep two metres away from other people. Plan a walk from home using our Public Rights of Way map to see where there are countryside paths near you. Visit walkingtheriding.co.uk/

At all times, follow the Countryside Code which has information for dog walkers and etiquette about gates. Please respect other users and the owners of the land and take your litter home.

Further information on our public rights of way and Local Nature Reserves, cycle routes and much more can be found on eastridingcoastandcountryside.co.uk.

Coastal Services

We recommend customers wear a face covering indoors. Please remember to sanitise your hands and respect other customers' space. Use the NHS Test and Trace app.

Customers can keep up to date with local guidelines for visiting the coast on Facebook. If anyone has any queries, please email and we will respond to you as soon as we can: foreshores@eastriding.gov.uk

Active Coast

A limited number of events and activities will take place this summer. Visit the Active Coast page for fun ideas on self-guided activities on the coast and to view and book your place on our events.

Visit ActiveCoast.org

National guidelines

Full service updates across East Riding Council
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